We have many customers worldwide, and we want to deliver the item as soon as we can. We ship our products from various of our suppliers from different channels worldwide, to easily deliver the item to you.
How do I choose my size?
Almost all of our sneakers are displayed in the US size. For Luxury Sneakers (Gucci, LV, Fendi, Dior, … ) we use EU size. There’s a size chart in the product description below every single product page. You can refer to it to choose the right size for you.
Products showing as sold-out. What should I do?
If the item you are looking for is still on our site but has run out of stock, please contact us at https://xsneaker.net/contact-us. We will verify its status and make sure you have the product details to hand.
Why do we display products that are out of stock online?
We deliberately leave out-of-stock items visible on our store so you can still have access to the product details or so that you can purchase them again at a later date once we have restocked our inventory. When shopping, you can choose to filter the product search result by availability only. In some instances, we may offer to notify you via emails once the products you are looking for are back in stock again.
How do I get the latest sneaker releases?
If you want to update the latest shoes. You can register as a member with Xsneaker, we will always email the latest sneakers so you can keep up to date with the information you want. Or you can visit our website to see the latest shoes from us: https://xsneaker.net/
How do I order?
When making a purchase in our online store, you will notice how easy it is to add products to the shopping cart, review every aspect of your order, and enter your payment information in our secured checkout.
As a Buyer, can I request StockX ship to APO, FPO and DPO Address, or a PO Box?
Xsneaker cannot support APO, FPO, DPO addresses, or a PO Box at this time as we are primarily shipping with UPS & FedEx & DHL. We are exploring future options to be able to accommodate our customers at these locations.
I've picked a wrong size/variant! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway at https://xsneaker.net/contact-us we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.
How can I cancel my order?
If you change your mind and wish to cancel your order, please contact us within 48 hours of your purchase. We can help cancel your order if the request is made within this time frame. We cannot guarantee adjustments beyond this period.
I didn’t receive an email to confirm my order! Was it successful?
Firstly, kindly check the spam or advertisement folders of your email account. Chances are our email was automatically sorted by your email filter. If you cannot find the Purchase Confirmation email in there or suspect that you may have made a typo in your email address when placing the order, please contact our Customer Service team at https://xsneaker.net/contact-us to update your email address again.
How do I track my order?
After you have placed your order at our shop, you will receive the following E-mail messages: Order confirmed: You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will receive an email to inform on cancellation. However, if you do not receive any information within 3 business days, please feel free to contact our customer service representatives here https://xsneaker.net/contact-us Order has been shipped: This means that your order has been shipped from our warehouse and it is on the way to you. This email will be sent out just after your parcel has left our warehouse. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information. Order has been delivered: Once your order has been delivered to your place, you will receive a delivered notification for your order.
How do I receive multiple item orders?
In order to expedite the delivery of your order, we may ship items at different times from different shipping centers. Our goal is to get you your order as fast as possible. Each item may have separate delivery dates. You will receive an email notification when each parcel is shipped.
Yes, it’s 100% Secured. We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.
Which currencies can I shop in?
US dollars will be the default currency in our store. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
I'm having trouble completing my payment?
Please double check that your shipping and billing details are complete and correct, and try to check out using a different web browser or try again with an alternative payment method. If you still have an issue, please let us know, or contact your bank about the payment.
Why does my card payment fail?
The reasons for payment failure can often be attributed to several factors, including:
Card Declined: This can happen if your credit or debit card has expired, there are insufficient funds in your account, or the card has been deactivated.
Incorrect Information: If you input incorrect credit card details, such as the card number, expiration date, or CVV code, the transaction may be declined.
3D Secure Lock: Sometimes, your bank may require you to verify the transaction by using a one-time password (OTP) sent to your phone or email. If you fail to input this code or input it incorrectly, the payment will not be successful.
Payment Limit or Card Restrictions: Your card may have a limit on the amount that can be paid in a single transaction or in a day. Check whether your card has such limits.
Bank Issues: There could be errors from your bank’s side or the Paypal payment system. Try the transaction again after some time or contact your bank for more information.
International Card Restrictions: Occasionally, your bank may block international payments or payments from specific locations. If you are attempting to make a payment from a location that is not your home country or from a country where your card is not accepted, the transaction may be declined.
If you encounter issues when making payments through Paypal, you should contact your bank or card issuer for further details and to resolve the issue.
What should I do if my product arrives damaged or defective, or isn't what i ordered?
If you have received products which you did not order or a damaged/defective product, please do not remove any tag and keep the original packaging in the same condition. We would recommend you to contact customer service here https://xsneaker.net/contact-us and let the representative know the details of your package. Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to confirm its condition and further assist you with the procedures.
How do I return my order?
You can return your online order within 30 days of receiving your order. To initiate a return request, please first notify our support team at support@xsneaker.net Please head over to our returns & exchanges page here https://xsneaker.net/exchanges-and-returns to make sure that your items are eligible for return and for further instructions.
What are the conditions for returning my product(s)?
You can return your order within 30 days of receiving it In order for a return to be accepted, it must meet the following conditions: The item(s) must be unworn, not-used, in the same condition that you received it and has not been washed and/or put in a dryer for any reason. The item(s) must also not smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact
When will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@xsneaker.net
Can I exchange my product(s)?
You can exchange for different sizes, different colors or different items. You may proceed with item exchange provided that the item meets our Return/Exchange Policy here https://xsneaker.net/exchanges-and-returns
