Returns Policy

GOOGLE MERCHANT CENTER COMPLIANT

Refund & Return Policy

Last updated: September 26, 2026 • 14-Day Buyer Inspection Period

🔄 14-Day Inspection & Return Window

At Xsneaker, buyer confidence and trust are our highest priorities. Because every item traded on our exchange is guaranteed 100% authentic and deadstock, we offer a 14-day return and refund window starting from the calendar date of confirmed courier delivery.

📋 Return Eligibility Requirements

To qualify for a full refund, the following criteria must be met:

  • Deadstock Condition: The sneaker must be completely unworn, unlaced, free of scuffs, odor, or signs of wear.
  • Original Packaging: The original shoe box, tissue paper, accessories, extra laces, and dust bags must be included without damage.
  • Tamper-Proof NFC Tag Attached: The green Xsneaker holographic security tag with encrypted NFC must remain attached and unsevered to the sneaker. Severing, tampering with, or removing this tag voids return eligibility.

💵 Transparent Fees & Restocking Policy

Policy Element Standard Terms
Restocking Fee $0.00 USD (No Restocking Fee)
Return Window 14 Calendar Days from Delivery
Return Shipping Cost Buyer is responsible for return trackable shipping label, or a prepaid insured label can be deducted upon request.
Refund Processing Timeline 3 – 5 Business Days following warehouse delivery and inspection.

🚀 Step-by-Step Return Process

  1. Request Return: Email returns@xsneaker.net or support@xsneaker.net with your Order ID (e.g. #XS-1234) and reason for return.
  2. RMA Authorization: Our concierge team will issue a Return Merchandise Authorization (RMA) number and the designated return vault address within 24 hours.
  3. Double-Box Pack & Ship: Place the original shoe box into a protective outer shipping box. Affix the shipping label and provide the tracking number to our concierge.
  4. Refund Issued: Upon physical warehouse receipt and verification that the NFC tag is intact, your refund will be credited back to your original payment method (PayPal or Credit Card) within 3 to 5 business days.

🚨 Damaged or Defective Items in Transit

If your package arrives with physical damage incurred during transit, please notify us within 48 hours at support@xsneaker.net with photos of the outer box and sneakers. You will be provided an immediate replacement or 100% full refund including all shipping costs.