We want you to be completely satisfied with your purchase from xsneaker. If, for any reason, you are not happy with the order you received, we gladly accept timely returns. Please follow the return process outlined below and contact our Customer Service within 7 days of receiving your item(s) to initiate the return.
Contact us within 7 days of receipt of the items and provide your reason for the return along with photos for verification.
All items must be returned in their original condition, which means they should be unworn, unwashed, unaltered, and undamaged, with the original tags still attached.
Please note that we do not accept returns for try-orders. If you only need one pair of shoes, please refrain from ordering more than one and returning the others. This is not part of our return policy, and we appreciate your understanding in this matter.
In case you receive an item of the wrong Size (for example, you ordered 5.5, but we sent you 6.5), contact customer service at support@xsneaker.net. Send photos of the item to confirm the Size discrepancy. Once we verify the mistake, we will either make the correct Size shoes for you at no additional cost or issue a refund.
Items that have been customized in terms of sizes, styles, or colors cannot be returned as they were tailored specifically for you. However, we will be happy to discuss potential solutions.
Once your return request is approved, please send the item back to us within 5 days (ensure to fold the dress inside out to protect it during transit).
Upon receiving the returned package, we will inspect the item(s) to verify that they are in the original condition and have the issues stated in the return request. After confirmation, we will proceed with processing your refund.
Refunds:
Once your return is confirmed, refunds will be processed within 2 days after we receive your package. The refund amount will be issued to your original payment account.
Please note that the original shipping fee and insurance charges are non-refundable.
The refund process typically takes 5-7 business days. If you haven’t received the refund within 7 working days, please check your bank account first. If there’s still an issue, contact your bank or credit card company. If the problem persists, reach out to us at support@xsneaker.net
Order Cancellations:
If you need to cancel your order, please contact us immediately after making the purchase. If the payment has been completed but the parcel has not been shipped, we can cancel your order and provide a full refund.
Once the parcel has been shipped, we cannot cancel the order. If you still wish to cancel your order, please contact us for further assistance.
Damaged Item:
At xsneaker, we maintain high-quality standards, and we package products to withstand shipping by carriers. However, if your item arrives damaged, please contact us as soon as possible.
Provide details about the problem and send photos of any visual damage to support@xsneaker.net.
We will issue a refund for items damaged during transit. Please do not return the damaged items to us.
Missing/Wrong Item:
If you receive the wrong item or find that an item is missing from your order, please contact us immediately.
We will ship out the correct item within 1-2 business day and provide a prepaid label for returning the incorrect item, if necessary.
Kindly inform us of what you ordered and what you received in its place. We will rectify the situation promptly.
